Certificate Course in People Management Skills

No.

Titles

Duration

Learning Outcomes

 Description

1

Leadership Skills

7  x 2= 14 hours

• Identify the essential skills for effective leadership
• Examine self-leadership in the light of various leadership models
• Inspect skills that help in keeping teams motivated and efficient
• Maximize organizational  performance through team-centric culture

Developing able leaders is vital for the growth and sustainability of organizations. The module will help participants analyze vital leadership attributes and make them examine their own leadership styles against the backdrop of various leadership models practiced at large. It will also help them develop attributes necessary for a democratic workplace culture. The module will also stress the importance of human behavior, emotions and other skills that are crucial determinants in shaping effective and efficient leadership.

2

Self-motivation & goal achievement

7 x2=14 hours

• Consider goal setting as an important determinant of success
• Examine intrinsic and extrinsic motivational factors as determinants of performance
• Consider socio-cultural beliefs as factors affecting self-motivation
• Discuss various practices that increase self-motivation

Self-motivation helps professionals to sustain themselves despite setbacks and seek new opportunities. Moreover, Self-motivation and goal setting are important contributors in developing task efficiency. The module will discuss ways of increasing workplace productivity through self-motivation and effective goal setting. It will also discuss practices that increase the ability to stay on task and  improve performance.

3

Team management

7 x2=14 hours

• Examine strategies for effective team management
• Set common goals for organizational development
• Consider the role of the team leader as crucial to team management
• Identify conflicts and issues that may affect team management

Effective team management leads to the development of a professional workplace ethos and is reflective of a cohesive workplace ambience. The module will apprise participants about the strategies to develop a strong team for effective productivity.  It will also highlight the crucial role a team leader plays in team management and conflict resolution.

4

Critical thinking and problem-solving skills

7 x2=14 hours

• Examine characteristics of critical thinking 
• Evaluate strategies to overcome barriers to critical thinking
• Identify strategies for critical thinking and problem solving
• Demonstrate collaborative techniques for creative problem solving

.

Critical thinking and problem solving are key 21^st century skills that help to creatively assess, reinterpret and analyze everyday matters. The module will enable participants to analyze the key features of critical thinking and help them overcome barriers that inhibit thought processes. It will also outlay certain techniques to critically think and problem solve for better workplace productivity.

5

Positive workplace attitude

7 x2=14 hours

• Examine the essentials of a professional workplace culture
• Examine factors that contribute to positive workplace culture and job satisfaction
• Consider human traits that contribute towards positivity
• Develop an action plan to improve workplace attitudes

Positive workplace attitudes and behaviours are essential for the successful running of organizations. The module will evaluate the essential processes that develop positive attitudes and regulate high performance at work places. Furthermore, it will stress the need to focus on professional attitudes as determinants of a radiant organizational culture.

7

Personal and time management

7 x2=14 hours

• Identify time wasters that reduce work efficiency
• Examine strategies that promote effective use of time
• Demonstrate goal-setting and prioritizing activities for effective productivity
• Develop a strategy for aligning daily activities to support personal and professional goals

Time management is an effective tool to increase workplace productivity. The module will enable participants to reflect on and enhance key skills such as planning ahead, meeting deadlines, prioritizing tasks, multitasking, managing resources effectively for effective time management and better organizational output.

8

Stress management

7 x2=14 hours

• Identify stress triggers that affect work
• Construct coping mechanisms to ward off stress
• Inspect proactive responses to stress
• Develop a personal action plan for stress management

Stress and anxiety reduce workplace efficiency and reduce control over self. This module will focus on the attributes of a healthy mind. Also, it will enable participants to identify stress triggers and help them identify strategies that will encourage them to manage stress and anxiety in personal and professional lives.

9

Written Communication skills

7 x2=14 hours

• Examine the purpose of communication
• Practice essential skills for effective communication
• Inspect the process of professional communication
• Write business messages for different contexts.

Communication is an important skill for successful business correspondence. The module will outline the essential skills for effective communication and make participants analyze the processes involved in professional communication. It will also enable them to practice various genres of professional communication.

10

Oral and Presentation skills

7 x2=14 hours

• Identify the key essentials in making good presentations
• Examine the barriers that affect oral presentation skills
• Recognize the importance of non-verbal clues in making effective presentations
• Plan, organize and prepare an effective presentation

Audience engagement, use of helpful audio-visual aids combined with good oral communication skills are a few requirements of professional presentations.  This module is designed to develop and enhance the skills necessary for making effective presentations. They will ascertain key ingredients in making useful and engaging presentations and plan, prepare, deliver presentations for practice.

11

Conflict management skills

7 x2=14 hours

• Determine the importance of work ethics and teamwork
• Classify social conflicts
• Examine conflict management skills
• Practice strategies that resolve workplace conflicts

Conflict management and negotiation are the processes of removing cognitive barriers to agreement. The module will highlight the social conflicts and seek solutions to address them. It will also apprise the participants about skills and strategies that help in managing conflicts.

12

Social-emotional skills

7 x2=14 hours

• investigate social emotional learning (SEL) as an important determinant of a professional culture
• Identify core social emotional competencies
• Recognize SEL’s role in creating mindful and caring environments
• Make an action plan to integrate SEL in a work culture

When professionals practice and model mindfulness, positive thinking and social-emotional learning (SEL), they are better able to cope up with their own needs and as a consequence respond well to the needs around them. This module will raise the importance of a work culture where social-emotional traits are integrated in the routine professional operations. It will also provide the opportunity for participants to analyze traits necessary for maintaining high quality social relationship skills

13

Mentoring

7 x2=14 hours

• inspect the roles of mentors and mentees as crucial to institutional growth
• differentiate between the roles of mentors and coaches
• examine mentoring as a means of preparing future leaders
• build productive and professional relationships among co-workers

Mentorship at workplace accelerates the personal and professional development of employees. The module will highlight the necessity of abler and experienced mentors at workplaces who can guide and advise young and inexperienced mentees in professional matters and look after their professional growth. The module will also help in making participants analyze the crucial role of mentors in grooming young professionals and creating a positive work culture.